Support
Something broken, something confusing, or something that made you uncomfortable? A real person reads every message.
We answer within one business day. Safety reports come first: those we look at the same day, usually within a few hours.
Help inside the app
Open Settings and tap Help & FAQ. It covers the things people ask most: how matching works, what happens if you can't make an event, how event photos develop and who can see them, and how to change what your profile shows.
If the answer isn't there, Settings has a contact option that opens an email to us with your app version attached, which makes bugs much faster to track down.
Reporting someone, or a photo
Every profile, message, and event photo has a report option, and you can block any member from their profile. Reports go to a person, not a queue that nobody reads, and we act on them up to permanently removing an account. We have no tolerance for harassment or objectionable content. If you'd rather not use the in-app tools, email us directly and we'll take it from there.
More on how we keep events safe: Trust & Safety.
Your account and your data
You can delete your account yourself, in the app, at any time: Settings → Delete Account. That removes your profile, registrations, matches, messages, and the photos you took. You don't need to email us for permission, and there's nothing to cancel first: the launch version has no in-app purchases.
If you'd rather we do it, or you want a copy of what we hold about you, email us from the address on your account and we'll handle it. The details are in our Privacy Policy.
Hosts and venues
Running a run club, a trivia night, or a room you'd like Miamians to find? Email us with a link to your event and we'll get you set up. See Hosts and Venues.
The fine print
Our Terms of Service and Privacy Policy are written to be read, not to be skipped. Sevenish is based in Miami, Florida.